Say Hello

We pride ourselves on cutting edge product formulations, tailored advice and great customer service. If you need help from our customer service team then please say Hello@ProjectE2.co.uk

Alternatively, to speak to one of the team, use one of the numbers below;

To place or chase orders: +44 (0) 161 368 3850
To get product advice: +44 (0) 161 368 0942

For all Trade account queries, contact your Account Manager direct, or contact us on the details above.

Office hours are 9am to 5pm, Monday to Friday

PROJECT E2, Unit 11 Hyde Point, Dunkirk Lane, Hyde,Cheshire, SK14 4NL

Shipping & Delivery

Orders will be dispatched within 3-5 working days. Deliveries will be made between the hours of 9:00am and 6:00pm Monday to Friday and will require a signature as proof of delivery.

Delivery charge is an additional £4.95 on the product cost. Deliveries can only be made to UK mainland & Ireland only.

Free delivery for all orders over £50.00.

Please contact us for more information.

Returns Information

If in the unlikely event you are not happy with the products we will fully refund within 30 days of purchase.

Please contact us for more information.

Ordering & Payment

Add items into your shopping cart and review items by clicking the 'view cart' links. Review all quantities and prices, select from the delivery options. You may checkout by registering as a new user, or by logging in with your existing login details. You can select your delivery and billing address and pay via the secure payment gateway.

Please contact us for more information.

Promotional codes can only be used once and cannot be used in conjunction with any other PROJECT E2 code or sale. Only one code is eligible per basket. Promotional codes cannot be redeemed as a cash alternative. Codes are only valid until the specified time or date.

PROJECT E2 reserves the right to withdraw, amend or extend a code or sale at any time. Other terms may apply, please see the specific promotion T&Cs for full details. PROJECT E2 reserves the right to cancel or remove them where we have grounds to suspect the promotion has been used in breach of our terms and conditions.

Should you cancel or return Goods from an order where a promotional code has been used, no refund of this promotional code or equivalent value will be provided.

Promotional codes are only applicable on the PROJECT E2 website.

If you have any queries, please contact the PROJECT E2 Customer Care team on Hello@ProjectE2.co.uk

Terms & Conditions

By viewing this site the user is deemed to consent to all terms and conditions below

  1. PROJECT E2 and The Protein Partners Limited reserve the right at all times to vary, change, alter, amend, add to or remove any of these terms.
  2. All material contained in and published on ProjectE2.co.uk by PROJECT E2 and The Protein Partners Limited and found or reproduced on any web site is copyright and is intended for the personal and non-commercial use of the user.
  3. The content of this site is protected by copyright pursuant to British and European Union copyright laws, international conventions and other copyright laws. The user is specifically prohibited from modifying, publishing, transmitting, selling, participating in the transfer or sale or reproducing, creating derivative works from, distributing, performing, displaying or in any way exploiting any of the materials on this site or the software or materials relating thereto in whole or in part.
  4. The user may download or copy material for personal use only but the copyright therein shall be maintained by PROJECT E2 and The Protein Partners Limited.
  5. Links to ProjectE2.co.uk are not permitted other than to the respective Home Page, except with prior written consent.
  6. PROJECT E2 and The Protein Partners Limited exclude any warranty, express or implied as to the quality, accuracy, timeliness, completeness or fitness for a particular purpose of the material on ProjectE2.co.uk and will not be liable for any claims, penalties, loss, damages or expenses arising from the use or the inability to use ProjectE2.co.uk.
  7. PROJECT E2 and The Protein Partners Limited makes no warranty that the contents of ProjectE2.co.uk website is compatible with all computer systems and browsers. The user accepts that after leaving the ProjectE2.co.uk website PROJECT E2 and The Protein Partners Limited cannot be responsible in any way for any material that you encounter and we exclude to the fullest extent permitted by law all liability that may arise with respect to or as a result of such material causing any damage, costs, injury or financial loss of any kind. It is your responsibility to refer to and comply with these terms on accessing cnpprofessional.co.uk. These terms and conditions of use shall be construed and interpreted in accordance with British Law.

Privacy & Cookies

Protecting Your Privacy

At PROJECT E2, we are 100% committed to protecting the privacy and security of our customers and web site visitors. If you have any questions about how we Protect Your Privacy, drop us a line at Hello@ProjectE2.co.uk

At PROJECT E2 we collect and hold the following information when you create an order:

  • Name   
  • Address (billing and delivery)
  • Contact information (telephone number & email address)
  • Your marketing preferences (opt in) to receive 

How we use your information

We use your information in a number of different ways — what we do depends on the information you have given us.

Your name and contact details

How we use your name & contact details

Why do we do this?

To deliver your purchases to the address of your choosing

We’ve got to do this to perform our contract with you and therefore we use your address and name to send your products to you.

Send you service messages by text or e-mail, such as order updates.

This keeps you up to date with when you are receiving your order.

Sending you information by email.

To keep you up to date. We only send this with your permission.

Fraud prevention and detection

To prevent and detect fraud against either you or PROJECT E2.

Showing you PROJECT E2 adverts as your browse the web

So you can see our latest products and deals

Finding out what you, and other customers, like

To help us develop our product offerings and ensure we are offering you what you want and when you want it.

 

Your date of birth information

How we use your date of birth

Why?

Fraud prevention and detection

To prevent and detect fraud against either you or PROJECT E2

Reward you with annual Birthday offers

To help celebrate your special occasion, we want to send you bespoke offers, if you opt in to this service.

 

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

How we use your payment information

Why?

Take payment, and give refunds

We’ve got to do this to perform our contract with you by taking payment for the goods you have ordered.

Fraud prevention and detection

To prevent and detect fraud against either you or PROJECT E2.

 

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items

Why?

Sell you things you want.

We want you to be able to buy the products you want.

Provide customer service and support, and handle returns

We’ve got to do this to perform our contract with you. If something is not right with your order we need to rectify it so having history ensures we can do this.

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition

 

Information about your phone or laptop, and how you use our website.

Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website and app

Why?

Improve our website and set default options for you.

It helps us give you the best possible shopping experience on our site. We want to make it as easy as possible for you to shop.

Protect our website

To prevent and detect fraud against either you or PROJECT E2 and to meet our legal obligations about looking after your data.

 

Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions

Why?

Run the survey, competition or promotion

It allows you to have your say in the things we do and allows you the opportunity to win prizes (if you are lucky - MANY ARE)

 

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.

However, we have to share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Payment service providers and delivery companies - These are essential for us to get your products to you and to take payments.
  • Professional service providers, such as email marketing platforms (Mailchimp) and website hosts (Shopify), who help us run our website and email marketing campaigns.
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

We may provide third parties with aggregated but anonymised information and analytics about our customers BUT we will ensure that identifying information is not included in this.

Marketing Messages from PROJECT E2

If you have told us we can through account opt in or website opt in, we’ll send you marketing messages by email to keep you aware of what we’re up to and to help you see and find our products. You may unsubscribe from this messages at any time.

How to stop marketing messages from PROJECT E2

You can stop receiving marketing messages from us at any time.

You can do this:

  • Through your account settings
  • By clicking on the ‘unsubscribe’ link in any email
  • By contacting our customer service team at Hello@ProjectE2.co.uk

 

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.